Touchbase — Privacy Policy

Effective Date: November 2026

Touchbase respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how information is collected, used, shared and protected when you visit https://touchbasezw.com or use our marketplace services.

1. Who We Are

Touchbase is a commercial marketplace connecting buyers, business sellers, suppliers and service providers.

Data Controller / Operator: [Insert legal name] Business Address: [Insert address] Privacy Contact: [Insert contact email or other reliable contact channel]

2. Information We Collect

Depending on how you use Touchbase, we may collect:

1. Names and business names
2. Email addresses and telephone numbers
3. Account registration and profile information
4. Business locations and contact details
5. Business descriptions, photographs and listing information
6. Buyer and seller enquiries
7. Subscription and advertising purchase records
8. Invoices, payment references and proof-of-payment documents
9. Technical information needed for website operation and security

We may also receive information from users who submit enquiries or contact our support team.

3. How We Use Your Information

We use personal information to:

1. Create and manage user accounts
2. Publish and maintain marketplace listings
3. Connect interested buyers with sellers and suppliers
4. Process and verify payments
5. Manage advertising subscriptions
6. Respond to enquiries and support requests
7. Prevent fraud and misuse
8. Maintain website security and performance
9. Comply with applicable legal obligations
10. Send marketing communications where lawfully permitted

4. Publicly Visible Information

Information included in a published listing may be visible to website visitors, including business names, descriptions, locations, photographs and any contact details selected for public display.

Users should avoid uploading confidential financial information, identification documents or private personal information into publicly visible listing fields.

Information provided for account administration or payment verification is not intended for public display.

5. Sharing Information

We may share information with:

1. Other marketplace users, where necessary to facilitate an enquiry
2. Payment service providers processing transactions
3. Website hosting, database and technical service providers
4. Professional service providers where the user requests an introduction
5. Regulators or authorities where legally required

We do not sell users' personal information to third-party data brokers.

6. Payments

Payments may be processed through independent third-party payment providers, including Nardopay where offered.

Touchbase may retain invoices, transaction references, payment statuses and uploaded proof of payment.

Payment providers process information under their own privacy and security policies.

Customers should not upload card passwords, PINs or other sensitive payment credentials.

7. Cookies and Technical Data

Touchbase may use essential cookies or similar technologies for login sessions, security and website functionality.

Where optional analytics or marketing tracking tools are introduced, we will provide appropriate information and obtain consent where required.

8. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse and disclosure.

No internet-based system can guarantee absolute security.

Some technology providers may process or store information outside Zimbabwe. Where this occurs, Touchbase will assess and apply the protections required by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including account administration, contractual obligations, dispute resolution and legal recordkeeping.

Users may request account deletion, subject to information that must be retained for legitimate legal or operational purposes.

10. Your Privacy Rights

Subject to applicable law, you may request to:

1. Access personal information held about you
2. Correct inaccurate or misleading information
3. Object to certain processing activities
4. Request deletion of information where applicable
5. Withdraw consent where processing relies on consent
6. Opt out of direct marketing

Requests can be submitted through the contact details below.

11. Marketing Communications

Touchbase may send essential service communications relating to accounts, payments and listings.

Promotional communications will be sent only where permitted by applicable law, and users will be provided with an appropriate way to opt out.

12. Third-Party Websites

Listings may contain links to external websites, WhatsApp contacts or other services.

Touchbase is not responsible for the privacy practices of independent third-party websites.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal requirements.

The current version will be published on this page.

14. Contact Us

Touchbase Website: https://touchbasezw.com Operator: [Insert legal name] Address: [Insert address] Privacy enquiries: [Insert email or contact channel]